Secrets puerto los cabos7/27/2023 This is definitely a place I wouldn't mind visiting again. The guest we encountered we all very nice and there for a good time. The property was very well maintained and my view was great. But the friendly staff was definitely friendly. As if it was just a job and didn't care about it. Some of the employees weren't very friendly. After that hr long issue, we went back to having a wonderful trip. So the maintenance person tried to explain to them but this person was adamant. Although it was already confirmed that it was NOT. But then the front desk calls us and started basically telling us that it was our fault the air wasn't working. 30 min later our AC was working and we were good. Maintenance came out and checked and said the water line was clogged. After troubleshooting ourselves with the door and curtains, I finally called. My only complaint was an issue we had with our AC. From start to finish we mostly had a wonderful experience. At the end of our stay when we had to say goodbye to him, we gave him a big hug and he told us he hates this part of his job to tell guest goodbye but I have a feeling we will be back soon!!! Thank you for EVERYTHING Ivan you truly are the best, you made or vacation so memorable and you are certainly going far in life you money maker ff!! Iguanas are phenomenal!Īfter searching many hotels we decided on Secrets because my husband and friend wanted to play golf. HE IS SO GOOD AT HIS JOB AND VERY CHARISMATIC!! We came to love him and enjoy his visits daily or whenever we could find him. He invited us to disco, then poker etc etc. Ivan was his name and he found us one night as we were walking around enjoying the lights and cooler air. Zulie is one of a kind!! Throughout the week we had the pleasure of meeting several members from the Entertainment staff and they were all so good at their jobs but one young man especially. My wife and I enjoyed watching her and a young man from the Entertainment Team Salsa Dance late one evening. She made us feel VERY special every night and I'll also say she is a terrific Salsa Dancer too. It was there that we were so impressed with the bartender, she (Zulie) was so fantastic! She quickly learned our prefered drinks and had them ready before I could even get to the bar, just eye contact and a couple hand signals she was all over it making things happen behind the bar. After dinner we enjoyed many evenings in Desires Club playing pool and dancing. He was so good to us and struggled understanding how great he was as a Server to us. Dinners were always a special treat, Himitsu was our favorite, enjoying dinner and a show at the Teppanyaki table, the fried ice cream for desert was AMAZING! Our second favorite restaurant was El Patio and Jesus might be the most kind and humble Server we have ever had. Our waitress Delores is a standout server, so friendly and perfectly on top of our every single need, but so many of the staff at Secrets are the top we have experienced. We always enjoyed lunch at the Seaside Grill with their amazing burgers an Mexican food. The food at all of the restaurants was delicious yet unique. Every single time we passed someone from the staff they would smile and greet us. We have stayed in about 20 All Enclusive resorts all throughout the Caribbean, Mexico and Central America and this resort is certainly in our top two for staff, food and the hotel itself. Everything is beautiful, clean, manicured and the staff is the friendliest we have ever experienced. Starting with the check-in to the ending at check-out. We had the best week long stay at Secrets Puerto Los Cabos Mexico.
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